每个做业务的小伙伴，应该对产品售后问题有一些感触。

如果想客户后续能顺利且爽快的返单，其实在客户收到产品时应该及时跟进客户的反馈滴~

不仅有助于联络客情，客户的有些反馈，也可以当成下次你推广产品给其他客户的切入点。

下面给大家分享几种跟进话术

供大家参考

一、

* Can you please offer any feedback on the recent order?

* In which areas can we improve?

* So we'll service you better next time.

最近这个单子能否告知您的反馈，哪些地方我们需要改善，下次我们才能做得更好。

二、

* We'd really love to know what you thoughts of our products.

* Please help offer any of your comments. 

* A big hearty thank you.

我们很想知道你对我们产品的看法，能否帮忙提供一些您的建议，衷心感谢。

三、

* Hope your planned launch goes well.

* How about the market feedback?

希望你计划的产品发布/投放进展顺利，市场反馈如何呢？

四、

* It's been very long time since we touched base.

* Can you please let us know why you don't place the order from us anymore?

* We treasure your feedback very much.

适合长时间没再下单的客户，询不再下单的原因。

五、

* Can you please share any of your views that why you go for us finally? 

* Your comments are very valuable for us.

适合一直下单，已有交情的客户，听听他们为何选择你们，或者为何放弃以前的供应商。

总结：

记得多用特殊疑问句，让客户能参与到讨论中来，而非一般疑问句，yes or no这样也得不到任何有效信息～